Samsung Note 7 not in the clear yet

note-7

This past weekend I found myself in the unexpected scenario of needing to get a new phone. Having been using the Samsung Galaxy S7 Edge, I wanted something similar. Enter the Note7 v2 – the version that lacks the neat feature of bursting into flames. I was very happy with it and the subtle differences between that and the S7 Edge were enough to make a nice change of pace while staying familiar. That is until I woke up this morning to find out that Samsung is now warning that the “safe” model may actually not be that safe.

After mere hours of me making the exchange at my carrier, Samsung updated their Note 7 recall page to disclose the information that the overheating problem seems to extend to the replacement devices as well. Here is the official verbiage from Samsung:

Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note 7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.

According to reports from The Verge, there have been 5 reported cases of the replacement Note7s catching fire including one that caused the emergency landing and evacuation of a flight. Samsung states that they have “adjusted the production of the Note 7,” but refuse to confirm whether this means an overall halt in production.

Carriers, at least in the US, are back in the thick of exchanging the Note7s, although this time they are replacing them with another phone of the users choice that is not a Note 7. During my experience today, I saw a range of people that went back to the Note 5, one of the S7 models, and some that switched from Samsung altogether. I am among those that switched to a different manufacture. It wasn’t due to a lack in faith in Samsung products – though that though is growing increasingly strong – it is merely the fact that with the Note 7 off the table, the selection of Samsung products really wasn’t interesting to me. The S7 Edge I had problems with before and the S7 was too small of a screen for me. The other customers in the store with me that left Samsung went for, unsurprisingly, the iPhone.

Really, this put’s Apple in a strong position to take some of the less die-hard Android fans away. There will be those that hold strong and go to LG (like I did) or another manufacturer. However I am sure there will be those that go to Apple for the simple fact that, for the most part, it just works.

Source: Samsung

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