The SimCity debacle just keeps going, along with EA

I feel bad for the Customer Support team over at Origin and Amazon right now having to deal with all the ongoing problems with SimCity. It should have been a simple and easy process of fans purchasing the game and playing to their heart’s content, which is what a publisher’s goal should always be about, especially with the game having sold over a million copies. I’ve worked customer service before, but a game with hundreds of thousands of players calling in due to crappy servers would make me want to take all vacation and sick days for the month.

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Right at the start of the launch, SimCity has already been considered one of the worst games ever. This is due to the fact that it has been almost unplayable, thanks to the game having to be online at all times and a larger-than-expected amount of gamers all trying to play the game at the same time. It’s sad really, because those who have had zero problems with the game love it and are enjoying it. And the other popular gaming sites that were able to play have praised the game. People on Amazon have been less than kind to the game, where 2,172 people have given their thoughts on the game, and more than 85% of the people have given it one star.

If you have been in the dark about what has been going on, you can read back to some of the information here. To quickly fix the problem, SimCity creator Maxis has been working nonstop to increase the servers and to do what they can to remedy the situation, except for the fact that they will not remove the always online DRM. Maxis general manager Lucy Bradshaw states, “So, could we have built a subset offline mode? Yes,” Bradshaw admitted. “But we rejected that idea because it didn’t fit with our vision…The SimCity we delivered captures the magic of its heritage but catches up with ever-improving technology.”

Ubisoft tried something similar with Assassin’s Creed II and fans were extremely pissed off and annoyed to the point where Ubisoft has renounced the use of the always-online DRM.

This doesn’t include the information hackers have found, such as the game having the ability to be played offline and a new hack that allows other users to enter your city and destroy it without you knowing, since your city is always online. That would be lame if you dedicated so much time into making your city.

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Hopefully EA will learn from this. It’s not the first time they have made some terrible choices. Some of these choices include the announcement of microtransactions in all future games and paying for day-one DLCs where the data is already on the disc. It is really ridiculous and turns off fans from gaming. I would figure that the last thing you would want to do it piss off your customers.

All of this has been piling up too. Ever since SimCity was released two weeks ago, EA’s problems keep growing bigger.

  • EA’s CEO John Riccitiello will resign effective at the end of the month.
  • EA’s Origin exploit that could install malicious software in your PC
  • Few lackluster EA title releases

Now it’s reported that users who have contacted Amazon are having their accounts banned due to the high amount of users filing charge backs. I have talked to one person who has had this problem, and all he wanted to do was play the game. Tons of angry posts on EA’s forums have also been deleted

It’s pretty amazing what EA has gotten itself into, but it seems that there is some more to the story now. If you purchased a game and it wasn’t working normally, it would be justified that you would either get a refund or a working version. EA has offered a free PC download game, which has games like Dead Space 3, Battlefield 3, Need for Speed Most wanted and more to apologize to fans. They are also having an Origin Appreciation week sale to try to please the masses.

Do you have any horror stories about EA? Want to vent? Well go ahead and comment right here, and try to be civil.

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Chris Del Castillo
Chris Del Castillo 2588 posts

Growing up Chris watched a lot of the original Saturday morning cartoons and developed a love for arts and animation. Growing up he tried his hand at animation and eventually script writing, but even more his love of video games, anime and technology grew.