Blizzard being sued over authenticator use

A class action lawsuit has come up targeting Blizzard and what the plaintiffs describe as “deceptively and unfairly” charging customers for the extra security provided by the authenticators that the company sells.

Benjamin Bell, one of the people behind the case, is suing the company, and by proxy Activision as well, seeking damages for consumer fraud, unjust enrichment, negligence, breach of contract and bailment, saying that instead of using tighter security measures themselves, Blizzard forces customers to use the authenticators to protect their accounts. The lawsuit says that the $6.40 item has brought the company $26 million since it was introduced.

Bell cites two incidents earlier this year that players have found themselves being hacked.  These massive hacks occurred on May 19, where accounts were breached by an unknown entity after Diablo III’s launch, and on August 4, when a massive breach occurred that supposedly acquired information of large numbers of customers in North America, New Zealand, Southeast Asia and other locations. The 33 page document says that the loss of private information has been going on since 2007, and that the company “deliberately, and/or recklessly fails to ensure that adequate, reasonable procedures safeguard the private information stored on this website.”

The authenticators themselves have been proven to be effective tools in countering unwanted hackers, and is used by other corporations such as banks to protect their assets. Blizzard has also made repeated attempts to remind their playerbase not to trust questionable offers from third party outlets and the e-mails they send out, and to download various anti-virus software to protect their systems, a number of which are free to use. They’ve especially made a large campaign against third party gold selling services, citing that the majority of their supplies tend to come from hacked accounts.

Blizzard has yet to comment on the case and the claims brought forth.


Source: Courthouse News

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