Diablo 3 Launch: Hell Has Issues

We’ve been through much together Blizzard. The good times (vanilla WOW), and the bad (Mists of Panderia), and with every launch you have taken careful consideration on server traffic, game compatibility, and customer support. What happened!? One lay off and suddenly the biggest launch of this year has insane amounts of errors.

Allowing users to download early was a great idea, reduce server traffic and make installation quicker, very nice right? If done correctly, Yes.

The problems vary and are quite numerous. From compatibility issues, Installer stuck at 1%, to P2P exclusions, and the numerous Error 37s. Here are a few problems and solutions we have for you if your D3 is having issues installing.

Fix #1

Go to Control Panel > Administrative Tools > Services

Scroll down and find “Secondary Logon”

Right Click > Properties

Change it from ‘Disabled’ to ‘Automatic’

Run your Diablo 3 setup as administrator and it should quickly go through Updating Setup Files and bring you to an install screen.  Congratulations, your game now (hopefully) works!   If this solved your issue, spread it around.


Fix #2

Right click on the Diablo 3 setup file you downloaded via the Blizzard Downloader

Select Properties > Compatibility > Check Run this in Compatibility Mode for… > Choose Windows XP (Service Pack 3)  (Note: Does not work on Vista.)

Right Click the Icon, Run as Administrator.


Fix #3

Delete your C:\ProgramData\Battle.net folder.

Delete your C:\ProgramData\Blizzard Entertainment\Battle.net Cache folder.

Run the Downloader again, as administrator, and see if it gets past the “Updating Setup Files” window. If not, see Fix #1.


Fix #4

This one worked for me: try and find the agent application in the battle.net folder (for example C:\Documents and Settings\All Users\Application Data\battle.net\Agent). Start the agent application manually and after that start Diablo III setup file in your Diablo-III-8370-enGB-Installer folder. Good luck!

Fix #4a – Clarification for Fix
1. Run the diablo insaller thing… let it get stuck.
2. Close it, and ctrl+alt+delete and end the “Agent” process.
3. Go to C/programdata/battle.net/agent and run the “Agent” executable
4. Run the diablo install thing
5. WAIT! it will get stuck for a min or so and then work

One of those Should work. Although at this point another solution would to simply be copying your friend’s fully installed D3 Files onto an external hard drive, then throwing them back onto your computer.

Good luck Fellow adventurers and i hope to see you soon in New Tristam. My own issue was resolved eventually, although I am not sure how. Here is a transcript of the email from blizzard regarding my issues after attempting all fixes provided from a 3 hour long phone conversation with tech support.

Customer Service Representative

Greetings Adam,

This is ______ with Blizzard Entertainment, this is just a follow up to our earlier conversation over the phone.

I talked with you about installing Diablo III, at this point the web techs are looking at your DXdiag and MSinfo file to see what they can find out and should be with you as soon as they’ve got an answer for you. At this point as a precaution I’m sugestting running a scandisk and defrag and doing a memory check.

I’d also run Malware Bytes to check for any virus that might be running around.

Customer Services
Blizzard Entertainment

10 hours ago

Adam Kharakov

______, I gave up, lost all hope, and went to bed in defeat after taking out some frustration on a very unlucky bag of doritos.
Waking up to the sounds of trash collection vehicles, some annoyingly loud birds, and my italian neighbors as they argued about pizza (my assumption, i don’t know italian, but i heard pizza ), I attempted to install once again with little hope. Leaving the installer to fate, I went to take my regulatory morning poop.
Upon return i had pleasantly discovered that the installer was at 6%, and is still rising.
I have not changed any options, nor has anything been updated. But thank you for your time. Although the issue was never resolved, I will take this victory and cherish it.
You were awesome, thank you for your help. I hope others can resolve their issues as well. If not, tell them to smoke some pot, sleep, poop, and the problem should be solved.

Thanks Again.



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